BANKING-4366 - USA (Austin, Texas) - Process and Manage Distribution of Refund Checks Services - Deadline July 14,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BANKING-4366

Government Authority located in Austin, Texas; USA based organization looking for expert vendor for process and manage distribution of refund checks services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide process and manage distribution of refund checks services to the government authority located in Austin, TX.
1) Opening a bank account within 20 days of being notified of a refund disbursement. Bank account title will be provided by the agency;
2) Ordering checks with the title, return address, and memo information provided by the agency. Checks must have an expiration date of one year after date of issuance;
3) Preparing checks for mailing;
4) Attaching a one-page explanation letter with each check. Letter provided by the agency;
5) Re-issuing and mailing checks that are returned with a forwarding address to the customer by first class mail and voiding checks returned without a forwarding address. (Contractor may only charge for the initial issuance and mailing of checks, not for any required re-issuance and mailing or voiding of checks);
6) Following State of Texas procedures for remitting unclaimed funds to the State Comptroller of Public Accounts by the date provided by the agency;
7) Providing and operating a toll-free telephone number to handle customer inquiries;
8) Creating an account reconciliation report that separately lists all cashed checks, outstanding checks, and voided checks;
9) Submitting a monthly bank statement and account reconciliation report to the agency no later than 10 business days after the last day of the month covered by the bank statement
- Bank Accounts: The Contractor will be required to open and maintain the following bank accounts under this contract:
1) An account exclusively for Utility Deposit Refunds.
a) Funds in this account will be held for one year, as described under of this Statement of Work.
b) The bank account must have a positive pay system and agency debit block.
2) Two accounts exclusively for Other Utility Refunds.
a) Funds in these accounts will be held for a total of three years, as described under agency of this Statement of Work.
b) The first account must have a positive pay system and debit block. Funds must be held in this account for the first year after receipt of funds.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 14 July, 2022

Category : Banking Services

Country : USA

State : Texas

RFP Expired

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