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BILLING-1303 - USA (St. Louis, Missouri) - Procurement Card Administration Services - Deadline April 30,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: BILLING-1303

Government Authority located in St. Louis, Missouri; USA based organization looking for expert vendor for procurement card administration services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide procurement card administration services to the government authority located in St. Louis, MO.
- Proposer must offer at least one of the following Procurement Card platform(s): MasterCard, VISA (card currently used),
- Financial Institution Profile:
- Furnish the service standards of your financial institution: include your Procurement Card Level Contract(s) and Mission Statement. Provide your Procurement Card Level "report card" for the past two (2) calendar quarters,
- offering Procurement Card Services,
- corporate/business and higher education customers using your company's purchasing card services, including total number of individual purchasing cards in your portfolio and total dollar volume,
- Provide the total number of Procurement Card clients (NOT small business or revolving card clients), including the total number of individual Procurement Cards in your po1ifolio and total dollar volume,
- Make sure to identify the maximum exposure (both per transaction and aggregate) for the following type of occurrences: Lost/stolen cards, Counterfeit cards, Unauthorized internet transactions, Merchant disputes
- communicating potential fraud with administrators and cardholders,
- telephone response times, include the following information (most recent monthly average): Number of calls received, Number of calls handled, Number of calls abandoned, Number of calls facilitated within 30 seconds of being placed in a hold queue, Average wait time, Average length of talk time.
(2) All the questions must be submitted no later than April 16, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 30 April, 2021

Question Answer Deadline : Friday, 16 April, 2021

Category : Billing Services

Country : USA

State : Missouri

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